Terms of service
Effective July 2026
1. The service
AICQ Systems Inc. ("AICQ", "we") provides an electronic quality-management platform for Canadian cannabis licence holders, scoped to Health Canada Good Production Practices (SOR/2018-144). These terms govern your organization's subscription and each user's access.
2. Your regulatory responsibility
AICQ is a tool that supports compliance; it does not replace it. Your organization remains solely responsible for meeting the Cannabis Act and its regulations, and your Quality Assurance Person remains solely responsible for the decisions the regulations assign to them. Automated checks are advisory: they flag potential discrepancies, and a qualified person makes every decision. AICQ is not legal or regulatory advice.
3. Accounts and acceptable use
Accounts are personal to the named user, because the platform attributes regulated actions (approvals, signatures) to individuals. Do not share credentials, misrepresent identity on records, or attempt to access another organization's data. We may suspend access that threatens the security or integrity of the service.
4. Fees and term
Subscriptions are per facility, as published on the pricing page or in your order form, with a 12-month minimum term billed monthly. Annual prepay includes the published discount and renews annually unless cancelled before renewal. After the initial term, subscriptions continue month to month and can be cancelled effective the end of a billing period. Managed QAP engagements carry a mutual 60-day notice period so a QAP transition on your licence can be completed in an orderly way. Fees exclude applicable taxes.
5. Your data
Your organization owns its data. On cancellation we deliver a complete export in open formats (PDF/CSV), and we retain your records for the remainder of the two-year regulatory retention window (s.232) before deletion, unless you instruct otherwise in writing and are lawfully able to do so. See the Privacy Policy and Security & data pages for how information is handled.
6. Availability and support
We operate the service with commercially reasonable care, targeting high availability but not guaranteeing uninterrupted service. Support channels and response targets depend on plan tier. We will give reasonable notice of scheduled maintenance likely to affect you.
7. Intellectual property
The platform, its software, and its content (excluding your data) are the property of AICQ Systems Inc. and its licensors. You receive a non-exclusive, non-transferable right to use the service for your organization's internal compliance purposes during the subscription.
8. Liability
To the maximum extent permitted by law, AICQ's aggregate liability arising out of the service in any twelve-month period is limited to the fees paid for the service in that period, and neither party is liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
9. General
These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. If a written order form or master agreement exists between us, it prevails over these terms to the extent of any conflict. We may update these terms with reasonable notice; continued use after the effective date constitutes acceptance.
Contact
AICQ Systems Inc., St. Thomas, Ontario · info@aicqsystems.com